Help Center
PRODUCTS WE OFFER
What is your product guarantee?
We guarantee the highest quality products. If for any reason your product does not meet your expectations, please contact our customer service team and we'll make it right.
PLACING AN ORDER
How do I place an order?
Placing an order is easy. Select the product you wish to order. Add it to your shopping cart. Once you have place all the items you wish to purchase into the shopping cart, you can proceed to the checkout. It will ask for your payment and shipping information and the confirm your order once completed.
Where can I check my order status?
There is an "Order Status" Button located under the "My Account". Click it and you may view your orders' status.
Where can I print an invoice of my order?
You can obtain a printable invoice by going to "Order Status". Find your "Order" and click "Print Invoice".
Why didn't I receive an order confirmation email?
Please make sure you set info@wall26.com as a preferred contact. You may also check your spam filter settings
What is your cancellation policy?
You may cancel your order at any time before it enters into "Waiting for shipping" or "Will Call (Ready for Pickup)". Refunds usually take 3-5 business days to credit to your account. Any other state in the contiguous U.S. will not be charged tax.
Will I be charged a sales tax?
If your order is being shipped to California, you will be charged a sales tax.
How will the charge show on my credit card statement?
Your order will be charged to the credit card you have used to purchase the item(s). The company listing will be from "I3 SIGN SUPPLY INC.", which is our parent company.
SHIPMENT/DELIVERY
What is your turnaround time?
While we guarantee fast turnaround, we are not responsible for delays in transit caused by UPS or USPS or acts of nature.
Can I rush an order?
Please contact us for more details.
How will you ship my order?
We ship all our products via UPS or USPS.
Where can I track my order shipment?
As soon as your order is complete, you will be given a tracking number by email. You can also go to "Order Status" to find your order and view your tracking details.
My product arrived damage or defected, what do I do?
We would never want anyone to receive a faulty product. If your product arrived damaged or defective please contact us and a customer service representative will assist you.
BILLING AND ACCOUNT INFORMATION
What payment methods you accept?
We accept all major credit cards VISA, Mastercard, Discover. You can also pay with Paypal.
What is your return policy?
It is our goal to offer the highest quality office products. If we made a mistake, please contact us and we will make it right. If the product arrived damaged or deemed defective, please contact our customer support team via phone or email to obtain a return authorization number and a return shipping label within 90 days from your purchase date. We cannot accept any returns without a Return Authorization number and require that you email us a photo of the defective product.
